Frequently Asked Questions

General & Product Information

What are your products used for?

All products sold by Good Science Peptides are strictly intended for laboratory research purposes only. They are not for human or animal consumption.

Is there an age requirement to purchase?

Yes. You must be 18 years of age or older to view the store and purchase products.

Are laboratory supplies included with peptide vials?

No. Single vials do not include laboratory supplies such as bacteriostatic water or syringes. However, you can purchase a separate "Reconstitution Supply Kit" if you need these materials.

Ordering & Pricing

What is the difference between Single Vials and Pre-order Boxes?

• Single Vials are kept in stock and are available to ship to you immediately. They are priced for standard retail profit.

• Pre-order Boxes/Kits are priced much closer to wholesale cost. Because these are ordered in bulk directly from the manufacturer, they operate on a specific biweekly schedule. Half-boxes are also available for popular items.

How do group pre-orders work?

Pre-order boxes are placed biweekly — specifically every other Wednesday at 10:00 PM.

How do I pay for my order?

When you submit your order at checkout, you won't pay on the website immediately. Instead, Good Science Peptides will email or text you a secure QuickBooks invoice that reflects your total, including any current discounts or promotions.

Shipping & Returns

What is your return policy?

Good Science Peptides offers a 30-day return policy from the date you receive your item. To be eligible, the item must be unused, in its original condition, and in its original packaging. You will also need a receipt or proof of purchase.

Can I return peptides?

No. Because peptides are considered perishable goods, they fall under the list of non-returnable exceptions. Good Science Peptides does not accept returns on perishable goods, custom products, or hazardous materials.

How do I start an eligible return?

You can initiate an eligible return by emailing gspeptides@outlook.com. If accepted, you will be sent a return shipping label and instructions. Approved returns are refunded to your original payment method within 10 business days. (Note: Do not send items back without requesting a return first, as they will not be accepted.)

What if my order arrives damaged or incorrect?

Inspect your order immediately upon arrival. If the item is defective, damaged, or incorrect, contact support right away so they can evaluate the issue and make it right.

Contact

How can I get in touch with customer service?

You can reach out with requests, orders, or questions via:

• Text/Phone: 307-751-2377

• Email: gspeptides@outlook.com